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Export your top 20 ranking keywords from the Efficiency tab, search each in an incognito Maps session, record the primary category of the top 3 results, and compare to your own. An inequality on high-volume questions is the highest-leverage single edit in local SEO. Pair this audit with our for criteria.
Neither extreme is right. Posts do not straight move regional pack position. They do raise click-through in the regional panel, occupy space that would otherwise surface a rival, and feed freshness signals into the 2026 AI summary generator. The product and offer brochures, by contrast, have actually become materially more crucial this year now that Google Maps pulls products into its AI responses.
A single image, a brief body (approximately 1,500 characters but 150 to 300 carries out finest), and an optional CTA button. Posts end after 7 days but remain archived on the profile. Release at least one weekly. The CTA drop-down includes Book, Order online, Purchase, Discover More, Register, and Call now Schedule and Order online transform finest when the landing page is purpose-built.
Great for grand openings, seasonal trunk programs, and time-limited workshops. The event schema feeds into Google Maps occasion discovery and is among the couple of locations where structured calendar information surfaces natively inside the profile. Deal posts support a voucher code, an optional expiration date, and a specific terms-of-use field.
Turn deals monthly; a profile perpetually advertising the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds individual SKUs with picture, name, price, description, and optional CTA. In 2026, Google Maps AI summaries pull straight from item entries when a user asks "does anybody close-by sell X", making this the single most underused surface area in GBP.
Every item entry is a mini landing page inside the profile. Posts, items, and offers now feed into the Maps position summary in addition to reviews and your profile description. Keep at least one post active at all times, revitalize the product brochure quarterly, and compose item descriptions with the uniqueness a summary generator can ground on active ingredients, materials, service scope, assurances.
What has changed in 2026 is that review material now feeds 2 distinct surfaces: the traditional star-rating and snippet stack, and the AI-generated summary paragraph above it. The Q&A section has silently ended up being more important for the exact same reason responses are a grounding source for AI reactions. Messaging is a conversion channel that many SMBs still end.
React to positive reviews briefly and particularly (mention what the customer mentioned the meal, the procedure, the result). Respond to negative evaluations determined and factually, offer an offline channel, and never ever argue. Never ever copy-paste the same line throughout 5 evaluations Google's replicate detection flags it and it looks cheap to the next client checking out the profile.
[target1:anchor_exact1]Never offer rewards for evaluations; Google's policy enforcement on this is stringent and automated. Any Google user can ask and answer questions on your profile.

Upvote correct client answers so they rise above incorrect ones. Messaging is opt-in and connected to a response-time SLA. If you do not respond to within 24 hours consistently, Google auto-disables the Message button to secure user experience. Incorporate with the Organization Messages API if you run a consumer support platform (Intercom, Zendesk, HubSpot) otherwise route messages to a staffed channel your group actually sees.
Generic luxury evaluations like "Terrific service" have constantly been low-value. In 2026 they are likewise wasted summary tokens. Request for specifics in the demand itself "What stood out about the see?" prompts detail, while "How was your experience?" triggers unclear. Our covers associated entity and grounding concepts. Profiles with richer media get more views, more calls, and more direction requests.
The 2026 media panel surfaces a mix of owner-uploaded and customer-uploaded properties, and rewards profiles that progressively refresh the owner side. The single large image that anchors the profile header. 1,080 x 608 pixels minimum, 16:9 ratio. Select something evocative and top quality, not a generic stock shot. Google regularly auto-rotates covers from client uploads if no owner cover is set a reason to set one explicitly.
The logo design is what appears next to AI-generated summaries and in the local pack listing on desktop test how yours renders at 64 pixels square. Shoot throughout the business' best-looking hour (sundown exterior, lunch-rush interior) rather than empty on a Monday morning.
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